DELIVERY

DELIVERY

DELIVERY MECHANISMS

Scope Analysis
Scope of the services will be determined and documented. Scope will include the details of the client systems and services required. Customized Mtech questionnaire must be completed.

Transition Management
Ensure dedicated focus on change and transition management. Once all required preparation has been completed, the Discovery step can start. In this step, “knowledge transfer” is done.

Guaranteed Operation
Work processes and tooling have been standardized across our local and offshore centers, and all locations are connected through the Mtech service network. This enables the easy transfer of work between locations in case of any business disruptions in a location. All process are documented.

Performance Metrics
Performance metrics are measured based upon scheduled hours of operation defined as 24 x 7 x 365 – less scheduled down time for maintenance, installs, upgrades and backups. This is documented in SLA.

Quality & Change Control
This provides key benefits such as pro-active identification and technology improvements, consistent quality of deliverables, reduction in defects & rework, continuous improvement in productivity.

Support Ticketing System
Mtech uses customized Ticketing system to provide the customers with the best response to all the support requests. Mtech can also use the Client ticketing system for flexibility.

Service Level Agreement
A SLA is defined and fine-tuning of earlier defined procedures and standards is done. An important deliverable of this step is a training kit which can be used by the team to train additional staff for full-scale operation.

Cost Savings
A reduction in TCO through maximum offshore leverage, economies of scale, one way of working globally, high quality/mature processes, strong focus on re-use, smooth transitions from design to build and operate.