EXECUTION

EXECUTION

EXECUTION EXCELLENCE

Quality Control Process
The first step, Kick Off, is used to arrange all the necessary organizational requirements. During this start up step the current situation is assessed, pilots are identified based on identified scope and business priorities, the expectations from the customer are verified and translated into a balanced scorecard, the project organization is defined, and a high-level transition plan developed. After a formal approval of the kick off results, the second step Preparation starts. A detailed transition plan is established, ramp up is done of the core team in the local offices and low cost locations, the infrastructure prepared, and required procedures and standards defined. On top of this, travel preparations can be relevant in case resources from the low cost locations need face-to-face training (either in the low cost location or on site). Once all required preparation has been completed, the Discovery step can start. In this step, “knowledge transfer” is done by the core team about customer specific information such as the customer organization in the widest sense, IT landscape, applications and infrastructure. All quality control process are documented and reviewed.

Global Command Center
Global Command center provide and coordinate remote management services for the customers SAP infrastructure and landscapes.

Global Resource Pool
Access to a wide diversity of skills all over the world. Also the ability to easily handle peaks and troughs in workload by fast ramp-up/down of local and offshore capacity. Weekly review status meetings to ensure the quality of the Basis resources.

Secured and Controlled Process
Seamless integration of Customer, Local and Offshore teams through our highly mature work processes. Excellent infrastructure facilities connecting Mtech’s Service Network to the customer network; Audio and video conferencing facilities, Net Meetings and Online Chat tools to ease communication. Access to our Web-enabled Service Management Portal to provide real-time status of service requests.