FLEXIBLE

FLEXIBLE

FLEXIBLE DELIVERY MODELS
In many cases new SAP Technologies require a higher level of interaction with the customer organization or are more complex to execute using the standard delivery models. Mtech’s Dual-Shore model provides customer the flexibility to support the complex SAP landscapes in a cost effective method. The ability to continuously align onshore delivery teams with the offshore locations, and to achieve the right load balance between them, are the main drivers for success. Our Basis SAP support delivery models provide the assistance you need to optimize the performance of your SAP landscape and secure you SAP landscape with flexible services.
OnSite
Dedicated onsite resources needed by the client will be identified and assigned for the use of the client as per agreed terms. The resources will be working onsite. Client identifies the need, skills, time period for the resource. Hourly rates will be agreed upon by the client and Mtech. SOW is written and a contract is signed between client and Mtech.

OffSite
This model provides option to our clients to hand over the support requests to Mtech Global support team located in the Global Command center. The biggest advantage with this model is that an extended team of skilled resources are available along with the needed infrastructure without the overhead of in-house resources and management.

OffShore
Dedicated offshore resources needed by the client is identified and assigned for the use as per agreed terms. This model provides option to our clients to hand over the support requests to Mtech Global support team allowing the work to be performed offshore to provide cost effective fulfillment of support requests. Our Global Delivery Model divides the work among the on-site (client site), off-site (near site) and off-shore (India) in a manner such that it optimally utilizes the resources.